The allegations made in these complaints are unverified, are not always representative of all consumers’ experiences with Advantage, and can get consist of outdated suggestions (about rates, bonus offers, etc.). Note that a lender with a large customer base is likely to also have a higher number of complaints when compared with smaller lenders.
“We have a fees package already have a living inspired fee that has been created as a result of KHESLC, they withdraw XXXX away from my family savings thirty day period and set it into the account matter XXXX and this continues everything times https://paydayloanslouisiana.org/cities/mandeville/ features as the XXXX out of XXXX that it letter I recently obtained XX/XX/XXXX so i must not be inside the standard XXXX XXXX”
We disputed they back at my credit history and since I had finalized a binding agreement they said that it actually was legitimate
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. In XX/XX/XXXX, I received an alert from my credit monitoring service that my student loan balance had increased. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. As a result I lost over of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
I think it as an excellent predatory lending tactic which KHESLC can raise accrued interest on the loan without any knowledge otherwise intent of your own borrower, as a way to increase their earnings
“I began getting calls from Kentucky advanced schooling immediately following my personal dad passed away in the XX/XX/XXXX. We stopped brand new phone calls in the beginning then again decided I needed to wash right up my credit therefore i replied the phone. We assumed because of my personal vibe shortly after my dad introduced, this is the borrowed funds I had many years before. I even set up payment arrangements for the school so i you can expect to pay-off hello. Really while i was providing greater into the my credit file trying to track down things fixed I seen most other fraudulent interest back at my credit report. Including with several most other personal protection amounts related to my membership. Including some other account that were not mine and possess just like the already been removed as i study my credit file We seen the college that we to begin with had the mortgage was on the website plus the account signed. Whilst I’m deciding on which Kentucky higher education it reveals You will find even generated costs that i hadn’t previous. They shows I’d the loan when you look at the XXXX and i did maybe not score a loan off one college or university inside the XXXX. I also attained over to the institution if in case it finally named myself right back, I had a lengthy conversation that have hey women throughout the my personal account I asked their to transmit me personally the initial documents of the financing in which I’d very first been the borrowed funds towards the team. We have perhaps not obtained you to documents via email. She together with proceeded and on on the every process I would have to read, which often, We told her which had been maybe not my loan. I am not going to pay a loan that isn’t mine I’m following through. We entitled and you may spoke with a lady toward borrowing from the bank bureau just who provided us to reach out to you guys. Please assist me using this type of number since it is attending avoid myself regarding providing my stimuli otherwise anything which can come from the government for example my income tax return, ect. I do not are obligated to pay that it mortgage, and i also is also mount a copy away from 2 of my personal borrowing from the bank reports. You might note that I did not get this loan and just have find other fake craft which was on my personal membership. Thanks for your some time I really hope to help you listen to straight back over the next few days.”